AQ888's Terms and Conditions — Please read before using the platform

1 General Terms & Conditions

Aq888 is an online gaming platform operated for entertainment purposes. These Terms & Conditions form a legally binding agreement between aq888 and its users. By opening an account or using any of our services, you confirm that you have read and accepted these terms.

These Terms & Conditions may be updated at any time. Where possible, aq888 will notify users in advance of any changes. However, it remains each user's responsibility to check this page regularly and stay informed.

• These Terms & Conditions apply to individuals aged 18 and above.
• Aq888 reserves the right to suspend or close any account at any time without prior notice.
• These Terms & Conditions are available in both English and Bengali. In the event of a conflict, the Bengali version shall prevail.
• All content, trademarks, and logos on aq888 are protected intellectual property.

2 Account Registration & Eligibility

To open an account with aq888, the following conditions must be met. Each user may only create one account. Multiple accounts are strictly prohibited and may result in account termination.

• You must provide accurate and truthful information when registering — providing false details may result in account termination.
• Only one account is permitted per person; creating multiple accounts from the same device or IP address is not allowed.
• Keeping your account password confidential is your own responsibility. Do not share your login credentials with anyone.
• Withdrawals may be restricted if your KYC (Know Your Customer) verification is not completed.
• To change the mobile number or email used during registration, please contact the support team for assistance.
• Aq888 reserves the right to accept or reject any registration application at its discretion.

3 Deposit & Withdrawal Policy

Deposits and withdrawals on aq888 can be made via Mobile Banking, Nagad, and Rocket. Every transaction goes through a verification process before it is processed. aq888 ensures that all transactions are conducted securely using encryption.

• The minimum deposit amount is BDT 500 and the maximum is BDT 500,000 per day.
• The minimum withdrawal amount is BDT 500; withdrawals are typically processed within 15 minutes to 24 hours.
• Withdrawals can only be made to the same payment method used for the original deposit.
• Large withdrawal requests may be held if KYC verification has not been completed.
• Aq888 reserves the right to hold payments in cases of suspected fraud or suspicious transactions.
• If a deposit fails, notify the support team within 24 hours and the issue will be resolved after investigation.
• Withdrawing before meeting cashback or bonus requirements will result in the bonus being forfeited.

4 Bonus & Promotion Terms

Aq888's bonus offers are time-limited and subject to specific terms. It is important to read the applicable terms before claiming any bonus. Any attempt to abuse or manipulate bonuses may result in permanent account closure.

• To qualify for the welcome bonus, your first deposit must be at least BDT 500.
• The wagering requirement for bonuses is generally 15 to 30 times the bonus amount.
• Bonuses generally cannot be converted to cash — they are for gaming use only.
• Only one bonus offer may be claimed at a time.
• Winnings from free spins or free bets are subject to wagering requirements before withdrawal.
• Aq888 reserves the right to modify or cancel any bonus offer at any time.
• Any attempt to claim bonuses using a VPN or proxy will be considered void.

5 Gaming Rules & Fairness

All games on aq888 are powered by internationally certified RNG (Random Number Generator) technology. Every game outcome is completely random and not predetermined. aq888 ensures that no game result can be manipulated.

• All games are regularly audited and certified by independent third parties.
• In the event of a technical issue during gameplay, aq888 reserves the right to void or restart the game.
• In Live Casino games, the dealer's decision is final.
• If you are disconnected from a game due to network issues, the result will be saved on the server.
• Violating game rules or attempting to exploit the system will result in forfeiture of any winnings.

6 Prohibited Activities

The following activities are strictly prohibited on the aq888 platform. Violations may result in account termination and forfeiture of any funds held.

• Creating multiple accounts or using another person's account.
• Manipulating or abusing the bonus system.
• Using the platform for money laundering or any illegal purpose.
• Using software bots, scripts, or automated programs to play games.
• Threatening or harassing other players or aq888 staff.
• Creating or operating an account using a false identity or incorrect information.
• Attempting to interfere with or hack aq888's systems or security infrastructure.

7 Responsible Gaming Policy

Aq888 believes gaming should be purely for entertainment. We want every player to enjoy gaming responsibly and within their limits. aq888 provides a range of responsible gaming tools to help players stay in control.

• Any player may set a deposit limit on their own account.
• With the session timer enabled, you will receive an automatic alert after a set period of time.
• You have the option to voluntarily pause your account for a set period of time.
• If problematic gaming behavior is detected, aq888 will take action on its own initiative.
• Allowing minors under the age of 18 to access or use an account is strictly prohibited.

If you are struggling with a gaming addiction, please contact our Responsible Gaming Visit the page and contact the support team.

8 Privacy & Data Protection

Aq888 takes the protection of users' personal data very seriously. For full details on how your information is collected, stored, and used, please see our Privacy Policy Available on the page.

• Your personal information is never sold to third parties.
• Aq888 uses your information solely for service delivery and legal compliance purposes.
• All data is stored on servers protected by SSL encryption.
• Even after an account is closed, data may be retained for a specified period as required by law.

9 Changes to Terms & Conditions

Aq888 reserves the right to amend these Terms & Conditions, in whole or in part, at any time. Changes take effect from the date they are published. It is each user's responsibility to visit this page regularly and stay up to date.

• For major changes, you will be notified via your registered email or an in-app notification.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
• If you find any of these terms unacceptable, you may close your account and stop using the platform.

10 Contact & Complaints

If you have any questions or complaints about these Terms & Conditions, please contact our support team. aq888's customer service team is available 24/7.

• Email: [email protected] (responses are typically sent within 24 hours)
• Live Chat: Log in to the platform to access direct support.
• We aim to resolve all complaints within 7 business days of submission.

Aq888 always puts player satisfaction first. Whatever the issue, we're here to help.